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miriad
MIRIAD is a hi-tech reporting tool specially developed by and for the Cleaning Division with the aim of ongoing improvement of quality. Reporting and compiling information and measurements enables us to manage Customer Services and changes in total transparency.
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The 6 roles of MIRIAD
- Manage MIRIAD optimises and safeguards information and our contractual commitments
- Interactivate MIRIAD is available to our customers, the agency concerned and the MD and gives transparent information
- React MIRIAD improves our reactivity on sites
- Innovate MIRIAD has a unit dedicated to its proactive development
- Anticipate MIRIAD collects information in real time
- Direct MIRIAD is a decision-making tool
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A secure customer-dedicated area on our website enables access to:
- Quality control results
- Cross-checked evaluations
- Summaries of quality levels/sites and satisfaction index
MIRIAD network structure
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