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quality


Our Cleaning Division cares about quality and implements tools that are simple and necessary for achieving our ambitions.

ISO

 

The Cleaning Division’s ISO 9001 : v2000 certification shows the TFN Group’s commitment to quality and customer satisfaction.

ISO 14001 (2004) certification demonstrates the Cleaning Division’s involvement in the long term, and respect for the environment and sustainable development. Quality and environment are integrated together in a shared document management system. TFN is the first cleaning company in France to be awarded ISO 14001 certification.

OHSAS 18001 certification is an international benchmark produced to be compatible with standards ISO 9001 and ISO 14001 standards also issued by AFAQ AFNOR. This certification aims to protect our employees, avoid industrial accidents and diseases, respect legislation, meet our customers’ expectations and ensure the lasting quality of the company.

MASE



MASE certification guarantees :
  • Implementation of systematic procedures for hazardous situations
  • Organised discussion at all levels
  • Definition of safety targets
  • Ongoing improvement in safety
To find out more about this certification : http://www.mase.com.fr

The TFN Group’s “safety” approach is recognised by the petrochemical industries.

CEFRI



In 2007, the TFN Group obtained the CEFRI qualification which vouches for the follow-up we ensure for our staff working in ionizing radiation environments, both from a medical standpoint and as regards risk prevention training.

To find out more about this certification : http://www.cefri.fr

MIRIAD



Designed by the TFN Group, MIRIAD is a quality improvement tool developed to follow-up directly the service provided to control and monitor quality and thereby establish a lasting partnership with our customers. MIRIAD is part of the e-TFN programme. Site managers equipped with a PDA can monitor directly the development of the service provided by:
  • Measuring conformity between specifications and the service carried out
  • Managing human resources
  • Driving corrective actions
  • Measuring customer satisfaction
>> Find out more

Ongoing improvement process



Cross-checked evaluations and satisfaction surveys of over 500 sites per quarter enable us to measure the quality index and put in place corrective actions.

Measurement of “Quality Perceived by the Customer” is assessed according to criteria chosen by the customer, such as:
  • Quality of service
  • Professionalism
  • Availability-Responsiveness
  • Presentation
  • Behaviour
  • Environment
The cross-checked evaluation is carried out by the line personnel themselves in order to get them involved and to accelerate the conformity process, which takes place in the following order:
  • Detection and documentation of customer dissatisfaction
  • Implementation of an improvement sheet within 24hrs
  • Circulation and transmission of the documentation up to divisional chairman level
  • New measurement of customer satisfaction